Shipping policy

Shipping Policy

Last Updated: August 5, 2025

At ACB Auto, we are committed to providing reliable and efficient shipping services for customers worldwide. This Shipping Policy explains our order processing times, shipping methods, delivery expectations, and other important shipping information.

Please review this policy carefully before placing your order.

1. Order Processing Time

After your order is successfully placed and payment is confirmed, ACB Auto will begin processing your order.

Our standard order processing time is:

  • 1-3 business days for most orders.

Processing times may be extended during holidays, promotional periods, or when additional order verification is required.

Orders are not processed or shipped on weekends or public holidays. Processing will resume on the next business day.

2. Shipping Methods and Delivery Time

ACB Auto ships automotive products to customers worldwide through reliable shipping carriers.

Estimated delivery times are as follows:

  • United States: Approximately 5-12 business days
  • Europe: Approximately 7-15 business days
  • Canada, Australia, and Other International Locations: Approximately 7-20 business days

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on destination country, customs clearance, carrier performance, weather conditions, and other unexpected circumstances.

3. Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow 1-5 business days for tracking information to update after shipment.

If your tracking information has not updated or you have not received shipping confirmation within the expected timeframe, please contact our support team:

support@acbauto.com

4. Shipping Address Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please ensure the following information is correct:

  • Full name;
  • Complete shipping address;
  • Postal code;
  • Phone number;
  • Email address.

ACB Auto is not responsible for delivery delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete shipping information provided by customers.

5. Customs Duties, Taxes, and Import Fees

International orders may be subject to customs duties, import taxes, or other fees depending on the destination country.

Customers are responsible for any customs charges, taxes, or import fees required by local authorities unless otherwise stated.

ACB Auto cannot control customs procedures and is not responsible for delays caused by customs inspections or clearance processes.

6. Shipping Delays

While we make every effort to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Customs inspections;
  • Weather conditions;
  • Shipping carrier delays;
  • Public holidays;
  • Incorrect shipping information;
  • Unexpected transportation issues.

ACB Auto is not responsible for delays caused by these circumstances.

7. Lost, Damaged, or Missing Packages

If your package appears to be lost, damaged, or missing, please contact ACB Auto as soon as possible.

We will assist you and work with the shipping carrier to investigate the issue.

Customers should contact us within 14 days after the package is marked as delivered or after the estimated delivery period has passed.

8. Failed Delivery Attempts

If delivery fails due to customer-related reasons, including:

  • Incorrect address information;
  • Recipient unavailable;
  • Failure to collect the package;
  • Refusal to accept delivery.

Additional shipping costs for reshipment may apply.

ACB Auto reserves the right to determine the appropriate solution based on the specific circumstances.

9. Order Changes and Cancellation

If you need to change your shipping address or cancel your order, please contact us as soon as possible after placing your order.

Once an order has been processed, packed, or shipped, we may not be able to modify or cancel the order.

10. Contact Information

If you have any questions regarding our Shipping Policy, please contact us:

ACB Auto
Email: support@acbauto.com
Website: https://acbauto.com/