Shipping Policy
Last Updated: August 5, 2025
At ACB Auto, we are committed to providing reliable and efficient shipping services for customers worldwide. This Shipping Policy explains our order processing times, shipping methods, delivery expectations, and related information.
Please review this policy carefully before placing your order.
1. Order Processing Time
After your order is successfully placed and payment is confirmed, ACB Auto will begin processing your order.
Our standard processing time is:
- 1-3 business days for most orders.
Processing time may be longer during holidays, promotional periods, or when additional order verification is required.
Orders are not shipped on weekends or public holidays. Processing will resume on the next business day.
2. Shipping Methods and Delivery Time
ACB Auto ships products to customers worldwide using reliable international shipping carriers.
Estimated delivery times are as follows:
- United States: Approximately 5-12 business days
- Europe: Approximately 7-15 business days
- Canada, Australia, and Other Regions: Approximately 7-20 business days
Delivery times are estimates only and may vary depending on destination, customs clearance, carrier performance, and other external factors.
3. Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
Please allow 1-5 business days for tracking information to become active after shipment.
If you do not receive your tracking information within the expected timeframe, please contact us at:
4. Shipping Address Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
Please carefully check the following information before completing your purchase:
- Full name;
- Shipping address;
- Postal code;
- Phone number;
- Email address.
ACB Auto is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete shipping information provided by customers.
5. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or other fees depending on the destination country.
Customers are responsible for any customs charges, taxes, or import fees required by their local authorities unless otherwise stated.
ACB Auto cannot control customs procedures and is not responsible for delays caused by customs inspections.
6. Shipping Delays
While we do our best to ensure timely delivery, shipping delays may occur due to circumstances beyond our control, including but not limited to:
- Customs inspections;
- Weather conditions;
- Carrier delays;
- Public holidays;
- Incorrect shipping information;
- Unexpected transportation issues.
ACB Auto is not responsible for delivery delays caused by these circumstances.
7. Lost, Damaged, or Missing Packages
If your package appears to be lost, damaged, or missing, please contact ACB Auto as soon as possible.
We will work with the shipping carrier to investigate the issue and provide assistance.
Customers should contact us within 14 days after the tracking information shows delivery or after the expected delivery date has passed.
8. Failed Delivery Attempts
If a package cannot be delivered due to customer-related reasons, including incorrect address, unavailable recipient, or failure to collect the package, additional shipping costs may apply for reshipment.
ACB Auto reserves the right to determine the appropriate solution based on the specific situation.
9. Order Changes and Cancellation
If you need to change your shipping address or cancel an order, please contact us as soon as possible after placing your order.
Once an order has been processed or shipped, we may not be able to modify or cancel it.
10. Contact Information
If you have any questions regarding our Shipping Policy, please contact us:
ACB Auto
Email: support@acbauto.com
Website: https://acbauto.com/