Refund Policy

Last Updated: August 19, 2025

At ACB Auto, customer satisfaction is our priority. We want you to have a smooth experience when purchasing automotive products from us. This Refund Policy explains our return, replacement, and refund procedures.

Please read this policy carefully before placing an order.

1. Return Eligibility

Customers may request a return within 30 days after receiving the product, subject to the conditions below.

To be eligible for a return, products must be:

  • Unused and in original condition;
  • Returned with original packaging, accessories, and included items;
  • Free from damage, modification, or signs of improper use.

Customers must contact ACB Auto and receive return instructions before sending any products back.

2. Automotive Product Compatibility

Because automotive products depend on vehicle models, years, factory configurations, and system versions, customers are responsible for confirming compatibility before purchasing.

If you are unsure whether a product is compatible with your vehicle, please contact ACB Auto before placing an order.

ACB Auto is not responsible for returns caused by:

  • Incorrect vehicle information provided by the customer;
  • Failure to check product compatibility before purchase;
  • Vehicle modifications or aftermarket systems affecting compatibility.

3. Installed or Modified Products

For automotive products, installation may affect return eligibility.

Products that have been:

  • Installed in a vehicle;
  • Disassembled;
  • Modified;
  • Damaged during installation;
  • Used improperly;

may not be eligible for a refund or return.

We recommend confirming compatibility and installation requirements before installation.

4. Defective or Damaged Products

If you receive a defective, damaged, or incorrect product, please contact ACB Auto within 7 days after delivery.

Please provide:

  • Order number;
  • Description of the issue;
  • Photos or videos showing the problem.

After reviewing the issue, we may provide a replacement, repair solution, or refund depending on the situation.

5. Return Shipping

Customers are responsible for return shipping costs unless the product is confirmed to be defective, damaged, or incorrectly shipped by ACB Auto.

We recommend using a tracked shipping method when returning products. ACB Auto is not responsible for packages lost during return shipping.

6. Refund Process

Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.

If approved, refunds will be processed to the original payment method.

Please allow additional processing time depending on your payment provider or bank.

7. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing the order.

Orders that have already been processed, packed, or shipped cannot always be cancelled.

8. Exchanges

If you need to exchange a product due to a confirmed defect or incorrect item received, please contact ACB Auto for assistance.

Exchange availability depends on product availability and the specific situation.

9. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Products damaged by improper installation;
  • Products modified by the customer;
  • Products without original accessories or packaging;
  • Products returned without prior approval.

10. Contact Information

If you have any questions regarding our Refund Policy, please contact us:

ACB Auto
Email: support@acbauto.com
Website: https://acbauto.com/